LuneChien Academy Privacy Policy
At LuneChien Academy, we are committed to protecting the privacy and security of our clients' and website visitors' personal information. This Privacy Policy outlines the types of information we collect, how it is used, and the measures we take to safeguard your data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).
1. Information We Collect
We collect various types of information in connection with the services we provide (professional dog training, behavioral modification, puppy socialization classes, obedience training, agility coaching, private in-home sessions, group workshops, and training for service dogs) and through your use of our online platform:
- Personal Identification Information: This may include your name, postal address, email address, phone number, and payment information (e.g., credit/debit card details for processing transactions). We collect this when you register for classes, book private sessions, make inquiries, or purchase our services.
- Pet Information: Details about your dog(s), such as their name, breed, age, behavioral history, health concerns, and specific training goals. This information is crucial for tailoring our services to your needs and ensuring the safety and well-being of all pets in our care.
- Communication Data: Records of your correspondence with us, including emails, phone calls, and messages through our website contact forms.
- Website Usage Data: Information about how you interact with our online platform, such as your IP address, browser type, operating system, referral sources, pages visited, and timestamps. This is collected via cookies and similar technologies.
2. How We Use Your Information
Your information is used for the following purposes:
- To provide and manage the services you request, including scheduling, conducting training sessions, and offering behavioral coaching.
- To process transactions and manage your accounts.
- To communicate with you regarding your bookings, services, updates, and to respond to your inquiries.
- To improve and personalize your experience on our online platform, analyze website usage, and ensure the effective functioning of our services.
- For internal record keeping, administration, and compliance with our legal obligations.
- To send occasional promotional emails about new services, special offers or other information which we think you may find interesting, based on your consent where required.
3. Legal Basis for Processing (GDPR)
Our legal basis for collecting and using your personal information depends on the specific context in which we collect it:
- Performance of a Contract: When we need to process your data to fulfill our obligations under a contract with you (e.g., providing training services you've booked).
- Legitimate Interests: When the processing is necessary for our legitimate interests (e.g., improving our services, preventing fraud, effective management of our business) and not overridden by your data protection interests or fundamental rights and freedoms.
- Consent: When you have given us explicit consent to process your personal data for a specific purpose (e.g., for marketing communications). You have the right to withdraw your consent at any time.
- Legal Obligation: When we need to comply with a legal or regulatory obligation.
4. Data Sharing and Disclosure
We do not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. We may share your data with:
- Service Providers: Third-party companies that perform services on our behalf, such as payment processing, website hosting, email delivery, and analytics. These providers are bound by contractual obligations to keep personal data confidential and use it only for the purposes for which we disclose it to them.
- Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
5. Data Security
We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online. This includes using secure servers and encryption where appropriate.
6. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as for tax, accounting, or other legal requirements). When we no longer have a legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
7. Your Data Protection Rights (GDPR)
Under GDPR, you have the following rights concerning your personal data:
- The Right to Be Informed: About how your personal data is collected and used.
- The Right of Access: To request copies of your personal data.
- The Right to Rectification: To request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The Right to Erasure ( "Right to be Forgotten"): To request that we erase your personal data under certain conditions.
- The Right to Restrict Processing: To request that we restrict the processing of your personal data under certain conditions.
- The Right to Data Portability: To request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- The Right to Object: To our processing of your personal data under certain conditions.
- Rights in Relation to Automated Decision Making and Profiling.
To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request within one month.
8. Cookies
Our online platform uses "cookies" to enhance your experience. A cookie is a small file that asks permission to be placed on your computer's hard drive. Once you agree, the file is added, and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the online platform.
9. Links to Other Websites
Our online platform may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this Privacy Policy. You should exercise caution and look at the privacy statement applicable to the website in question.
10. Changes to This Privacy Policy
LuneChien Academy may update this Privacy Policy from time to time by posting a new version on our online platform. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
11. Contacting Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
LuneChien Academy
315 Rue de la République
Suite 12B
69002 Lyon
Auvergne-Rhône-Alpes
France